Zippy Harness® Guarantee and Return Policy
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GUARANTEE & RETURN POLICY:
We wanted to guarantee your Zippy Harness® can be ergonomic and reliable for your pet so we went to every effort to manufacture a safe and durable product. We will guarantee the our products for one month after your purchase. If you must return the Zippy Harness©, please read the Notes below before sending anything back.
* Include your order number, name and address, and proof or purchase (shipping label will do).* Use receipt confirmation (FedEx, UPS, etc) as Zippy Harness is not responsible for lost packages or shipments that cannot be verified as received.* State the reason for the return.* Please allow 4-6 weeks to process your return (most are processed within 1 week of receipt).* ALL return requests will incur a restock fee equal to the greater of 10% or $1 per item.* Orders which used a free shipping coupon will have the shipping cost subtracted out of the return credit. Shipping cost will be determined based on the weight of the items ordered, but is typically between $7 and $9.* Returns are processed via the original payment method.* DO NOT REQUEST A SIGNATURE ON YOUR RETURN PACKAGE. Packages are delivered at an unattended facility and will not be signed for.
If you believe you have received a defective item, please contact us immediately. We may ask for an image of, or the actual item that has been damaged. If we determine that the damage was the result of a misuse, we reserve the right to refuse an exchange or refund.
If, upon our inspection, we determine that your Zippy Harness® performs as to specifications, but only shows visible signs of wear and tear, we will not be able to accept a return or exchange. These signs include, but are not limited to, stretched fabric, color fade, hair and stains of any kind. We do not refund outgoing shipping.
Jumpstarr innovations , LLC
801 Anchor Rode Drive, Suite 205, Naples, FL 34103 United States